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Good Neighbors Time Bank

Time Bank Policies and Procedures

The Good Neighbors Time Bank Policies and Information

Core Beliefs: We believe

  • Everyone has gifts to share; Everyone is important.
  • We are stronger together than we are alone.
  • Committed to providing a safe environment for our members.
  • Everyone's culture, beliefs and perspective will be honored
  • Generosity of spirit    
  • The power of belonging and inclusion


The Good Neighbors Time Bank is committed to strengthening our community in Southeastern Pennsylvania by celebrating our gifts and honoring how those gifts can benefit others. We are committed to serving all of our neighbors and especially those who experience disabilities, poverty, homelessness and illness.


Liability – The Good Neighbors Time Bank (GNTB) refers members who state that they are able to perform services. The Time bank cannot guarantee the performance of anyone who is referred, nor will GNTB or its staff or members be held responsible for any injury to persons or damage to property experienced while involved with the transaction.

Limitations – No service is guaranteed, and there may be situations when the service provided does not meet the expectations of the receiver. Therefore, appreciation of another’s best efforts is part of what makes the Time Bank work. Please note: Not all requests are answered or fulfilled.

 Confidentiality – All members must protect the privacy and confidentiality of other members. A member can be dismissed from the program for violating this rule. The only exception for sharing information is when a member feels that the health and/or safety of another member is in danger.

Earning Time Dollars – One hour of service earns one time dollar, and one time dollar always buys one hour of service. For fractions of hours, round up to the nearest quarter hour. (For example, 52 minutes of service earns 1 time dollar. 1 hour and 10 minutes or service equals 1.25 time dollars). Time Dollars are not redeemable for cash.

Reporting Hours – It is the responsibility of the provider of the service to log in the service given to another member. All services need to be reported as soon as possible, preferably within a week of the date of service. We prefer that you report online, but you may also ask the receiver to post the hours or phone them in to the coordinator to log in on your behalf. We ask that members negotiate the exchange of hours with one another.


·            Time Banking is not designated to meet emergency needs.

·            You may arrange exchanges with members you already know without posting a specific request or offer. However, be sure to log in the hours so accurate records can be kept and people will get the credits they earn.

·            Contact Alli Smale at 610-941-7012 ext 2430 or via email with any concerns or questions.




Members’ Rights & Responsibilities

Every member of Good Neighbors Time Bank has the right:

·          To be treated with dignity, care, and respect

·          To earn one time dollar for every hour of service provided

·          To spend time dollars on services offered by other members

·          To save time dollars in a personal account for later use

·          To donate time dollars to other members

·          To have privacy and confidentiality maintained

·          To be valued

·          To be treated fairly.

Every member of Good Neighbors Time Bank has the responsibility:

·          To respect the privacy and confidentiality of other members

·          To be prompt and keep scheduled commitments

·          To be accepting of guidance and instructions

·          To have fun and share your experiences!



·          Make sure the other person understands what you are going to do before you start doing it.

·          Contact the other member in advance if you must cancel.

·          Both the provider and the receiver receive email notice when one logs in the hours. If one person wants to alter the amount of hours given or received, the transaction is easily edited.

·          Be patient and open rather than critical.

·          Respect others’ religions, beliefs, and political viewpoints.

·          If you are requesting a service, be sure to pay for any parts, supplies, ingredients, or materials that are used.

·          If renting, check with your landlord before asking a member to do home repairs.

·          If using your personal car to transport a member, have liability insurance and wear seat belts.

·          Dial 911 in the event of an emergency.



·          Do not provide any “hands-on” care such as giving medicine, baths, lifting, or cutting nails. We do not want anyone placed in a compromising situation. If you feel someone is in need of personal care assistance please assist them to discuss this need with the time bank coordinator.

·          Do not ask for or accept tips.

·          Do not smoke in a member’s home.

·          Do not use alcohol or illegal drugs while performing services.

·          Do not purchase alcohol for members.


Thank you for helping build a caring community!


Policy on Exchanging Hours/Services


This policy clarifies the use of hours, dollars, and goods in exchanges, offers, and requests.


Hours (time credits) are the medium of exchange among members the Good Neighbors Time Bank.  Hours spent represent services received by our time bank membership; hours received represent services provided to our membership.


A core value of time banking is that each member’s time is valued equally.  


Negative balance:  Members do not need to maintain a positive balance of hours.


Bonus hours: An exchange should reflect the actual time the member spends performing the service.  This may include time spent for travel or preparation. A member must not give extra time as an incentive or bonus.


Donation of hours:  A member may give hours to another member or to the time bank’s general fund. The time bank’s general fund allows us to reimburse members who complete work on behalf of the time bank in time dollars and allows the Executive Committee to transfer time dollars to members who are in need.


Multi-way exchanges:  A coordinator may record an exchange involving multiple parties.  In the Community Weaver software, the providers and receivers of the service exchange the actual number of hours of their participation.  For example, if a member does an hour of preparation and then teaches a one-hour class to four other members, the four students will each give one hour and the teacher will receive two hours.  The other two hours are a gift to the community and the time bank’s general fund. On the other hand, if the teacher does five hours of preparation for the one hour class, the teacher will receive six hours and the four students will each give one hour.  The other two hours are a gift from the general fund.


Correlating dollars and hours:  The IRS has ruled that barter transactions are taxable because a dollar value can be assigned to the exchange.  In contrast, the IRS has ruled that timebank exchanges are not taxable because no dollar value can be assigned to the exchange.  To avoid jeopardizing our tax-exempt status, members must not relate dollars to hours. For example, a member should not offer something for 2 hours or $20.


Reimbursement: When a member incurs an expense to perform a service, the member should be reimbursed for the expense.  Examples include gas for a trip, ingredients for a dish, and parts for a repair. The member being reimbursed should not be paid a bonus or tip.


Professional service offers:  Some members provide services for hours that they also provide professionally for dollars.  Examples include plumbing, massage, consulting, counseling, and repair. Such members may choose to offer their services for a period of time for hours and the remainder for dollars.  For example a member may offer 2 hours of massage for time credits and $30 per hour thereafter.


Dollars and exchanges:  Only hours may be exchanged in the Good Neighbors Time Bank.  Any transaction performed for dollars is done outside of the time bank.  


Goods may be exchanged for hours, but may not be sold for a set price.

Exchange of goods :  Members may offer or request goods to be exchanged for hours.  The receiver (not the giver) of the goods will determine the number of hours for the exchange.

Goods and services in one exchange: Sometimes the Good Neighbors Time Bank asks members to provide a combination of goods and services.  Examples include making baked goods for a bake sale or bringing a dish for a potluck. In such cases, a coordinator assigns a time credit value for such an exchange, for example an hour for a potluck dish.